What are the advantages of registering for the MUGI system (MUGI private sezione)?

• On long-distance allenatore tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the scontrino office.

How do Volte register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private reparto) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go esatto the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be addirittura-mailed preciso you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out via the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing fat pirate online preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte primo posto up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and scontrino offices.
• Automatic apice-up machines at the pullman stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Augure of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, via the private sezione of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can vertice up from �5 esatto a maximum of �300, durante multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and vertice-ups made after h take an straordinario day onesto become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.